FAQs

REACH OUT

All inquiries can be emailed to info@tvlashop.com and will be responded to between 9:00am - 5:00pm MT (please allow up to 48 hours from your initial inquiry).

WHAT IS THE "TVLA FUND"?

We have partnered with Worthington Animal Clinic and the Boulder Humane Society to donate a portion of every purchase to animals in need. Check out our "TVLA Fund" page for more info.

SHIPPING/ ORDER UPDATES

We make sure to get orders out the door as quickly as possible (any item that is "in stock” will ship within 2-5 business days, if not sooner). Once your order is prepared to ship, our system will automatically populate a tracking number and email you a notification. If you need to add products, update your shipping address, or cancel your order — please email info@tvlashop.com 

A COVID-19 SHIPPING UPDATE

Our small business team is doing our very best to process and ship your orders as soon as possible. However, we are operating to comply with the heightened safety precautions recommended by the CDC and CO state guidelines. With that being said, returns // refunds are being handled on a case-by-case basis and we appreciate your flexibility in navigating this new "normal". Thank you so much for shopping small and supporting us during this time!

WILL I RECEIVE A TRACKING NUMBER?

Yup! As soon as our system populates the shipping label, you will receive a notification with your tracking number via UPS or USPS.

I GAVE YOU THE WRONG SHIPPING ADDRESS, WHAT DO I DO?!

If you filled out the wrong shipping information, please email us immediately with your full name and order number: info@tvlashop.com 

RETURN POLICY

Returns are easy — simply email a brief description of the issue to info@tvlashop.com (a photo is helpful too). We will have a team member take a look at your unique situation and follow-up with next steps within 1-2 business days. 

ANY OTHER QUESTIONS?

When in doubt, shoot us an email [info@tvlashop.com]. We’d love to connect!